Last week my son and I met Nicole for lunch at Chick-fil-A. This is a restaurant that has hospitality down pat and from which the church could draw helpful lessons. I have come to expect this when I go there to eat, but this time I had a surprise.
We had ordered a Kid’s Meal and was taking the toy (which was a computer game on CD) to the counter to trade it in for the board book designed for younger children. The cashier gladly took back the CD and asked if I would like a cup or a cone. I was confused. I was bringing it back to trade in for the board book. It took me a bit to catch on to what the cashier was telling me.
I could trade the CD in for a board book, or I could turn it back in for a kid’s ice cream cone.
What a great deal. I took the cone and there was a benefit for everyone. I will gladly make this trade again in the future.
This started me thinking about how to pleasantly surprise people at church? What do people (both new and regular attenders) expect when they walk in the doors to worship? In what ways could the church have more pleasant surprises? I haven’t come up with any out of the ballpark ideas yet, but will keep thinking as Chick-fil-A made a great impression on me.